15-Day Return Policy
Our 15-day return policy gives you plenty of time to consider your purchase. That way you can be sure you made the right decision.
If for any reason you aren't satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. It's that simple.
Our Return Policy
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Jewelry Depot), or damaged in any way cannot be accepted for return. Returns with no Jewelry Depot return code, and packages that are improperly packaged or uninsured will be refused receipt.
How to Prepare A Return:
To return your purchased jewelry item to Jewelry Depot follow our three step process:
Your Return Authorization Code. Call 810-227-1706 and you will be given a Return Authorization Code. Write this code on the outside of your package and at the bottom of your original invoice..
Package Your Return. Place all the original packaging in the box, including the appraisal and the diamond certificate. (The diamond certificate carries a $250 replacement fee.) For security reasons, do not write Jewelry Depot anywhere on the outside of the box.
Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
More than $500: Ship your package via FedEx®, UPS®, or US Postal Service Registered Mail™, insured for the total value of the contents, When using US Postal Service Registered Mail™, request a return receipt for confirmation that your shipment has reached Jewelry Depot.
If you have any questions about our return procedure, please don't hesitate to contact us: firstname.lastname@example.org
* Jewelry Depot will not be responsible for loss or damage of return shipments.